Front Desk Associate

Job Function: The Privé-Swiss Fitness & Wellness Member Care Coordinator is a front desk staff position in our Ivoryton & Madison locations which is focused on an efficient and timely collection of information prior to a member or client coming in, as well as supporting the member or client throughout their time with us. He/she works with members and the management team to facilitate the member's fitness, MedSpa & Wellness programing. The Member Care Coordinator possesses excellent oral, written, and computer skills and has a proven track record of functioning independently. The Member Care Coordinator shall meet the qualifications as indicated below and provide excellent customer service.

MAJOR RESPONSIBILITIES:

• Resourceful team player who can prioritize well, empathize with our members/clients and take initiative to provide exceptional customer service
• Scheduling and confirming member/client programming, managing cancellations, and encouraging rescheduling whenever possible
• Handling new member/client calls or applications; accurately inputting demographic information into MindBody/Boulevard software; assessing concerns to ensure they are booked in the appropriate fitness, MedSpa or wellness program
• Staying informed and being transparent with members/clients about their financial responsibility; collecting any outstanding balances or cancellation fees
• Communicate with members throughout their membership term to assess wants and needs to bring to management team
• Collaborate and communicate with all departments to ensure the members/clients are informed on all Privé-Swiss offerings when conducting periodic follow up calls
• Facilitate needed updates to member/client accounts
• Maintain role as a member/client advocate
• Ensures fitness, medspa and wellness programing remains member/client focused and confidential
• Responding quickly and thoroughly to emails and voicemails from members, clients and coworkers
• Responsible for cleaning/restocking before and after classes, appointments or amenity use
• Participates in educational programs or trainings as requested &/or as appropriate

REQUIREMENTS

• High School diploma/GED equivalent required
• Minimum 2 years experience in fitness, mental health or human services setting
• Strong social media and computer knowledge
• Wellness/MedSpa/Fitness Software experience - willing to train
• Ability to follow all personnel policies and procedures of the organization
• Ability to maintain confidentiality
• Ability to complete all necessary in-service training & ability to become/obtain CPR, First Aid & Mental Health First Aid
• A passion for fitness and wellness
• Upbeat and positive attitude
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member/client expectations
• Strong listener with the ability to empathize and problem solve
• Strong verbal and written communication skills
• Ability to work independently and show mature judgment